BBB business profile
Our Better Business Bureau file — accreditation status, complaint history, and the A+ rating in full.
Reviews & credentials
Reviews & Trust
We don't have review data to show you on this site, so this page won't fake one — just what we can actually verify, and where real reviews live if you want to read them.
Call (604) 626-6891- Since 2015
- BBB Accredited Business (A+)
- VANEX Member
What BBB Accredited, A+ actually means
We've been a BBB Accredited Business, A+ rating, since 17 March 2022. Accreditation itself isn't automatic — it means agreeing to BBB's eight Standards for Trust: building trust, advertising honestly, telling the truth, being transparent, honouring promises, being responsive, safeguarding privacy, and embodying integrity.
The A+ letter grade is calculated separately, on a 100-point scale across several factors — complaint history weighs most heavily, alongside time in business, transparent business practices, licensing and advertising. Customer reviews aren't part of that calculation; the grade is BBB's own assessment, independent of anything posted on a review site.
We're also a VANEX member.
Operating since 2015
Reliable Moving, based in Richmond, has been operating since 2015 — 11 years, as of 2026. The longer version of how we got here is under about Reliable Moving.
What's covered
Every move includes basic carrier valuation at no extra cost — $0.60 per pound per article. Higher coverage is available as a paid add-on, with its own deductible and per-item limit, for anything you'd rather cover closer to its real replacement value. We provide insurance coverage options to ensure that your possessions are protected throughout the moving journey.
Where to read reviews
We don't host reviews on this site — BBB and Google are where they actually live. If you want to read what past customers have said before booking, start here:
Google Business Profile
Directions, hours, and any reviews customers have left on our Google listing.
Ready to book instead of browsing reviews? Get a free quote — what an estimate includes, and how to get one.