Privacy Policy

Last updated Nov 09, 2026

Reliable Moving Ltd. (“Reliable Moving,” “we,” “us,” or “our”) operates the website at reliablemoving.ca and provides moving, packing, storage, and junk removal services throughout Vancouver and the Lower Mainland from Richmond, BC. This policy explains what happens to information connected to you, both on this website and when you reach out to arrange a move.

What our quote form collects

When you fill in the quote form on this website, you give us the details the form asks for: where you are moving from, where you are moving to, your move date, the size of the move, your name, your email address, your phone number, and how you found us — plus, only if you choose to fill them in, a coupon code and any notes you want to add about your move.

We use those details to prepare your estimate and to follow up with you about it, and to keep the form itself from being abused — for example, to recognise the same submission arriving twice and to stop an automated script from flooding us.

Where it is stored. Your submission is stored in a database run by our hosting provider, on servers that may be located outside Canada. Your IP address and the full browser identification your device sends are stored with your submission only as one-way hashes — scrambled values that cannot be turned back into the originals. The hash of your IP address is used to limit abuse of the form and lets our office recognise repeat submissions from the same connection. Alongside your submission we keep, as reported by our hosting provider, the approximate place your connection came from (country, region and city), the network it came through, which of our hosting provider’s data centres handled the submission, and the general type of browser and operating system you used (for example, “Safari on iOS”). We never keep your exact location. We also record which page of this website the form was sent from, so we know the context you got in touch from, and how long the form took to fill in, which helps us tell a real person from an automated script.

How you found us. When you send the quote form, we also keep a short note of how you first arrived on this website during that visit: the address of the website that sent you (for example, a search engine, but never the full page you were on), any campaign labels in the link you followed, the identifier Google adds to a link when you click one of its ads (we keep it so a quote request can later be matched to that ad), and the first page of this website you landed on. Your browser holds this note only for that visit (in its session storage), and it is sent to us only with the quote form. We use this only to understand which ways of finding us work.

How long we keep it. A submission is deleted 24 months after you send it. For up to 30 days after that, a copy can still exist in our hosting provider’s backups before those backups expire in turn.

Who receives it. Each submission is emailed to our own office inbox through an email delivery provider, so the people who arrange your move can read it and reply — except submissions our spam and abuse checks hold back, which stay in the database for review. Submissions can also be read on a private, sign-in-protected page limited to our office staff and the people who maintain this website. We do not sell your information, and we do not share it with anyone for marketing.

The security check. A security check provided by our hosting provider runs on the form to keep automated spam out. It loads only once you start filling the form in — not when the page opens — so it never runs for someone who is just reading the page.

Cookies, analytics and server logs

Analytics. This website uses Google Analytics to understand how many people visit, which pages they read, and how they get in touch. It loads only after you first interact with a page (a tap, a click, a key press, moving your mouse, or scrolling with a mouse wheel or trackpad), not when the page opens. Once it loads, Google Analytics sets its own cookies to tell one visit from another, and records the pages you view (including the web address you arrived from), how far you scroll, links you follow to other websites, documents you download, when you start or send the quote form, and whether you tap our phone number, our email address or a “get a quote” button. When you send the quote form, our server also tells Google Analytics that a quote request was made, with the page it came from, but never your name, email address, phone number or anything else you typed into the form. We do not use Google Analytics for advertising. This website’s analytics code switches off Google Analytics’ advertising features (Google signals and ad personalisation). Google may process this information on servers outside Canada.

Security check and server logs. This website does not build a profile of you or follow you across other sites for advertising. The security check described above is separate: when it loads, it may set its own cookie or store data in your browser so it can tell people apart from automated scripts. Separately, our hosting provider generates ordinary server-level logs (such as an IP address and the page requested) purely to keep the site running and secure; we do not use those logs to identify individual visitors.

What we collect when you contact us

When you call or email us to ask about a move, request a quote, or book our services, you choose to give us information such as your name, phone number, email address, moving dates, and details about your move (addresses, home size, inventory, and any specialty items). We collect only what you provide through that conversation — we do not buy, scrape, or otherwise obtain your information from anywhere else.

How we use that information

We use the information you give us to prepare your quote, schedule and carry out your move, and communicate with you before, during, and after the job. We do not sell or rent your information to anyone. We share it only as needed to do the work you’ve asked for — for example, with the crew assigned to your move, with a strata or building manager when an elevator reservation is required, or with our insurer if a claim arises — and, where the law requires it, with a government or regulatory body.

How long we keep it

Quote form submissions follow the 24-month schedule described above. Move-related business records — the paperwork behind a job we actually carried out — are kept for as long as is reasonably necessary to provide our services and to meet our own legal, tax, and insurance obligations, and no longer than that.

Asking for a copy, a correction or a deletion

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email or call us using the details below, and tell us roughly when you sent the form or spoke to us so we can find the right record. We will confirm once it is done.

Links to other sites

This website links to a small number of third-party sites we don’t control, such as our Google Business Profile and BBB listing. We aren’t responsible for the content or privacy practices of those sites, and we’d encourage you to review their own policies before using them. The BBB seal at the bottom of each page is an image served by BBB’s own servers, so your browser requests it from BBB once you scroll near the bottom of the page, or as soon as the page loads if the seal is already in view.

Children’s privacy

This website isn’t directed at children, and we don’t knowingly collect personal information from anyone under the age of 18. If you believe a child has given us personal information, please contact us and we’ll remove it.

Changes to this policy

We may update this policy from time to time as our website and services change. The version on this page, with the “last updated” date above, is the one currently in effect.