FREQUENTLY ASKED QUESTIONS
How do I book a move with Reliable Moving?
There are a couple different ways to book a move with Reliable Moving. To begin, you can contact us at firstname.lastname@example.org to request a moving quote or call our office at 604.626.6891. If you’re interested in scheduling an in-home estimate, call or email to make an appointment. If you decide to move with Reliable Moving, we will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
When should I call Reliable Moving?
At Reliable Moving, we have the ability to accommodate short notice moves, however; it’s best to schedule your move two to three weeks out if your schedule allows.
What is involved with an in-home estimate?
During an in-home estimate, a representative will visit your home and review the size and scope of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc. If you have any questions or concerns we will do our best to answer them all for you. After the visit, your representative will draft a customized written estimate for your review within 24 hours.
My move date has changed, what should I do?
Once a move is booked and confirmed with Reliable Moving, we require 48 hours notice prior to the moving date should any changes occur. However, we do understand unexpected things do happen to us and we will do our best to can process any changes to your plan and discuss updates. Keep in mind, your estimate may change depending on the dates you selected. Also, there will be a cancellation charge applied to customers due to unreasonable excuses.
What packing options do you offer?
You can pack yourself, we can pack some of your belongings, or we can pack everything. Reliable Moving is here to personalize your move process and make this transition easier. If you’re interested in our packing services, you can discuss options over the phone or with an in home estimate. We offers different packing services to fit all types of moves and budgets.
I have an elevator move what should I do?
Its always best to schedule your move with your building manager. Many places have move out requirements such as reservations for the freight elevator as well as hours of operation.
Should I use trash bags for packing items?
No. Using trash bags is a bad idea for several reasons. You cannot pack items and ensure they will not break. And, bags are hard to label so it slows the move down when you have to open each one to tell the movers where to place them. The best thing to do is pack the item in a box. Make sure you use paper to wrap fragile items and fill up loose spaces.
Should I empty out dressers and file cabinets?
We require you empty all drawers, file cabinets and desk drawers. The best thing to do is pack the belongings up in a box to keep the safe.
Will the movers disassemble my furniture?
Our experienced team of movers will dissemble and reassemble your furniture. If you choose to do it yourself, make sure you have zip lock bags for your loose parts.
Do you move appliances?
We will move appliances, however; they must be disconnected by you or a professional. Also there might be extra charge to move certain extra bulky or heavy appliances. Just let your moving representative know you have appliances.
What items am I not allowed to bring with me on my move?
Flammable compressed gases (i.e. propane tanks, fuel, paint), guns, ammunition and hazardous materials. If you have a questionable item that you are not sure of, please contact Stellar Movers and we will be happy to advise you.